Customer Service Policy

We want every customer to have a straightforward experience before, during, and after placing an order.

Order Assistance

Customers should review product selections, quantities, subscription options, and shipping information carefully before completing checkout.

If an order needs to be changed or canceled, the request should be submitted as soon as possible.

Orders can only be modified or canceled before they have progressed too far into fulfillment. Once an order has entered processing or a packing document has been created, changes may no longer be possible.

Duplicate Orders

Customers are responsible for reviewing their purchases and avoiding accidental duplicate orders.

If a duplicate order has already been processed, standard return and refund requirements apply.

Subscription Support

Subscription customers may manage or cancel future subscription shipments through their customer account.

Canceling a subscription stops future subscription orders but does not cancel orders that have already been processed.

Product and Delivery Issues

Customers experiencing damaged, missing, incomplete, incorrect, or undelivered orders should provide relevant order information and supporting evidence when requested.

For damaged shipments, photographs of the product and packaging may be required before a replacement can be approved.

Returns and Refunds

All refund and return requests are subject to the applicable Refund Policy.

Eligibility may depend on whether the purchase is a first order or subsequent order, whether the product has been opened, when the request is submitted, and whether required returned items are successfully received.

Fair and Consistent Service

Customer-service requests are evaluated according to the policies that applied to the purchase at the time the order was placed.

We aim to handle customer concerns consistently and fairly while protecting customers from fraud, shipping errors, and unauthorized account activity.