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Eligible first orders may be covered by a 45-day money-back guarantee.
If you are not satisfied with your first eligible purchase, a refund request must be initiated within 45 days of the applicable purchase period.
The guarantee applies only to qualifying products and purchases. One-time purchases or other excluded products may not qualify where stated at the time of purchase.
When a return is required, all eligible items included with the order must be returned according to the return instructions provided.
Products, accessories, and promotional components that were supplied as part of the qualifying order may need to be returned in their original packaging.
Customers are responsible for return shipping costs unless otherwise required by applicable law or specifically approved.
Tracking information should be retained for any return shipment. Refunds may not be issued for packages that cannot be verified as successfully returned.
After the first order, returns are accepted only for eligible products that remain unopened and unused.
Items must be in their original packaging and in resalable condition. Returns that do not meet these requirements may be refused.
Opened products from subsequent orders are not eligible for return under the standard return policy.
Return and refund requests submitted outside the applicable 45-day period are not eligible under the money-back guarantee.
Approved refunds are issued after the return and eligibility requirements have been verified.
Original or return shipping charges may not be refundable where applicable.
If a product arrives damaged, evidence of the damage may be required before a replacement is approved.
A replacement cannot be guaranteed when proof of shipping damage cannot be provided.
Requests concerning damaged products should be submitted within the applicable 45-day eligibility period.
Orders returned because of an incomplete or incorrect shipping address may be refunded after the returned merchandise is received and inspected, less applicable shipping costs.
Eligible shipments officially returned as undeliverable may qualify for a replacement or refund.
Refusing delivery may result in return shipping fees being deducted from any eligible refund.
A refund cannot be guaranteed if a refused package becomes lost and is never returned to the fulfillment facility.
Subscriptions may be canceled at any time through the customer account.
Cancellation prevents future subscription orders from being generated but does not automatically cancel an order that has already been processed.
If a subscription is canceled on the same day a promotional starter order is placed, associated promotional orders may also be subject to cancellation.
Annual-plan purchases are final once the applicable order has been processed and shipped.
Processed annual-plan orders are not eligible for cancellation or refund under the standard refund policy.
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