Shipping Policy

Shipping Availability

At this time, orders are available for delivery within the United States and Canada.

U.S. Delivery

Orders within the United States are shipped through available shipping carriers based on the destination and fulfillment requirements.

Estimated delivery is generally approximately 2–4 business days after an order has been processed. In some cases, customers should allow approximately 3–7 business days after shipment for delivery.

Orders shipping to Alaska, Hawaii, APO addresses, or other remote destinations may require additional transit time.

Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout. Incorrect or incomplete address information may result in delays, failed delivery, or a package being returned to the sender.

Once an order has been handed to the shipping carrier, transit delays caused by the carrier may be outside our direct control.

Lost Packages

If tracking indicates that a package is missing or has not been delivered as expected, we will assist with reviewing the shipment whenever possible. However, packages lost while in the possession of a shipping carrier may remain subject to the carrier’s investigation and responsibility.

Damaged, Incomplete, or Incorrect Orders

If an order arrives damaged, incomplete, or contains an incorrect item, the issue should be reported as soon as possible.

Photographs of the product, shipping packaging, and any visible damage may be required before a replacement or other resolution can be approved.

Returned or Undeliverable Shipments

When a shipment is returned because of an incorrect or incomplete delivery address, reshipment is not automatically guaranteed.

If a refund is approved after the products are returned in their original condition, shipping-related charges may be deducted where applicable.

If a package is returned as undeliverable, an eligible order may be refunded or replaced after the return is verified. Reshipping may require an additional shipping charge.

Refused Packages

Refused deliveries may incur return shipping charges. Any applicable return shipping fee may be deducted from the refund.

Because refused packages can become lost during the return process, refunds cannot be guaranteed unless the shipment is successfully returned and verified.

Accepting the delivery and following the normal return procedure is recommended whenever possible.